FAQs

Got questions? We've got answers. Here's everything you need to know about shopping with Zelquix.

About Us

Where is Zelquix based?
We're a U.S.-based handbag brand, operating out of Killeen, Texas. Our address is 4207 Jim Ave, Killeen, TX 76549, United States.

How do I get in touch with your team?
Our support team is available Monday through Friday, 9:00 AM – 5:00 PM (CT). Reach us through our Contact page, call +1 (254) 535-3917, or email support@zelquix.shop. Every message gets a response within 24 business hours.

Placing an Order

How does ordering work?
Browse our handbag collection, pick the one you love, and add it to your cart. From there, checkout is quick, guided, and fully secure.

Can I change or cancel my order after placing it?
Reach out to support@zelquix.shop right away. If your order hasn't been processed for shipping yet, we'll do everything we can to update or cancel it.

Shipping & Delivery

How long until my order ships?
Orders are processed in 1–2 business days (Monday–Friday). Our daily cut-off is 5:00 PM (CT) anything placed after that, or over the weekend, gets processed the next business day.

How long does delivery take?
Once shipped, transit typically takes 4–6 business days. All together, expect your handbag in about 5–8 business days from the time you order.

What does shipping cost?
Nothing. Every order within the United States ships free, with no hidden charges.

Can I track my package?
Yes as soon as it ships, you'll get a tracking number by email so you can follow your order right up to your door via our Track Your Order page.

Do you ship outside the U.S.?
Not yet. Right now we ship exclusively within the United States, but international shipping is something we're working toward.

Payments

What payment methods do you accept?
For your security, we currently accept PayPal and Venmo both trusted, encrypted payment platforms.

Returns & Exchanges

What's your return policy?
You have 30 days from delivery to request a return if you're not fully satisfied. Once approved, refunds are issued to your original payment method within 7 business days. Full details are on our Return & Refund Policy page.

How do I start a return?
Email support@zelquix.shop with your order number and reason for return (plus photos, if the item arrived damaged or defective). Our team will walk you through the rest, including your return label.

Business Information