Refund policy

We want you to love your Zelquix handbag. But if something's not quite right, we've made returns as straightforward as possible no runaround, no hidden costs.

1. How Long You Have to Return

You've got 30 days from the day your order arrives to request a return. Once that window closes, we're unable to offer a refund or exchange so if something's off, reach out sooner rather than later.

2. What Qualifies for a Return

For your return to be accepted, the item needs to be:

  • Unused and unworn, in the same condition you received it
  • Returned with original packaging, tags, and any inserts intact
  • Accompanied by proof of purchase (your order confirmation works fine)

3. How Returns Are Shipped Back

  • Method: All returns go back to us by mail.
  • Getting Your Label: Once we approve your return, we'll email you a prepaid return label to print.
  • Cost to You: Nothing. Return shipping is free whether the item is damaged, defective, or simply not what you expected.

4. No Restocking Fees

We don't believe in charging customers to send something back. There's no restocking fee, ever $0, full stop.

5. How to Start Your Return

  • Email us at support@zelquix.shop with your order number, the reason for your return, and photos if the item arrived damaged or defective.
  • We'll follow up with next steps and your prepaid return label.
    Pack it up in the original packaging and ship it to: Zelquix Returns
    4207 Jim Ave, Killeen, TX 76549, USA

6. When You'll Get Your Refund

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are sent back to your original payment method (PayPal or Venmo) within 7 business days.

7. What Can't Be Returned

A couple of exceptions to keep in mind:

  • Personalized or custom-made items
  • Final sale products (clearly marked as such at the time of purchase)

Business Information